Get Help

Need Help?

If you or someone you know needs help with access to technology and/or the internet, we’ve got your back!

Please note this Resource List is a work in progress, and will continue to be updated as we become aware of additional local resources for Baltimore residents.

Anne Arundel County Public Library

AACPL has loanable hotspots available (locations just over the city line from Brooklyn neighborhood): https://www.aacpl.net/hotspots

Baltimore City Businesses

View a map of free WiFi hotspots at city businesses.

Baltimore City Libraries

See Enoch Pratt Free Library, below.

Baltimore City Public Schools

In addition to devices (see above), BCPS is helping families connect to hotspots and discounted internet services. More information is available on their website: https://www.baltimorecityschools.org/devices-hotspots

Baltimore County

Find a list of free WiFi locations in Baltimore County at https://www.baltimorecountymd.gov/Agencies/infotech/wifilocations.html

Baltimore County Public Libraries

Information on public computers and WiFi is available at https://www.bcpl.info/services/public-computers-wifi.html

Enoch Pratt Free Library

The Enoch Pratt Free Library offers free WiFi at devices across the City. While you do not need a library card to access the WiFi, you do need to enter a password. (Network name: epfl-wpa | Password: epfl-wpa ) More information is available here  https://www.prattlibrary.org/services/community-wi-fi or https://www.prattlibrary.org/services/computer-internet-access

Walk-in and drive-by WiFi is also available at the following locations:

  • Brooklyn – 300 E. Patapsco Ave, 21225
    WiFi available on E Patapsco Avenue and on 3rd Street.
  • Edmondson Avenue – 4330 Edmondson Ave, 21229
    WiFi available on Woodridge Ave and Edmondson Ave.
  • Forest Park – 3023 Garrison Blvd, 21216
    Wi-Fi available along Garrison Blvd, Fairview Avenue, and Callaway Avenue.
  • Herring Run – 3801 Erdman Ave, 21213
    Wi-Fi available along Erdman Avenue and the shopping center parking lot.
  • Northwood – 4420 Loch Raven Blvd, 21218
    Wi-Fi available on all four sides.
  • Orleans Street – 1303 Orleans St, 21231
    Wi-Fi available along Orleans Street, the parking lot, Central Avenue, and N. Eden Street.
  • Patterson Park – 158 N. Linwood Ave, 21224
    Wi-Fi available along Pulaski Hwy.
  • Waverly – 400 E. 33rd St, 21218
    Wi-Fi available along E. 33rd Street and Barclay Street.

Enoch Pratt Free Library offers additional support services, including access to a social worker, lawyer, employment help, passport application, and more.

BDEC Digital Skills Support Hotline

The Baltimore Digital Equity Coalition’s Tech Skills hotline is live! Call 410-834-4214 for help, or get more information about the BDEC Tech Skills Hotline.

Learning Sites in Laundromats

Enoch Pratt Free Library also offers technology learning sites at select laundromat locations in Baltimore:

Programmed Sites

Programmed Sites provide librarian-guided programming 10-hours per week on topics like computer basic, social media skills, G-Suite, creating an email account, and more. One-on-one tech help is also available.

Independent Learning Locations

Independent Learning Locations provide curated databases and education portals for all ages on computers and laptops. This includes coding games, literacy apps, and bilingual learning experiences on iPads just for children.

Want to get involved with our efforts and help spread the word about BDEC’s resources?

We’d love to have you join us as a Volunteer Ambassador!